Franking of Check Results in 'An error occurred during printing' in ORPOS (Doc ID 2065397.1)

Last updated on DECEMBER 18, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.0 and later
Information in this document applies to any platform.

Symptoms

Printer offline error is received when franking checks in Oracle Retail Point of Service.

Steps to reproduce:

1. Ring items on the Sell Item screen.
2. Press 'F6 Tender'.
3. Press 'F3 Check'.
4. Enter ID type as DL 'Drivers License'.
5. Enter ID.
6. Choose a state.
6. Enter phone number.
7. Frank the MICR number of check through printer.
8. The MICR number is read and the check is sitting in the printer and the customer display shows "Insert Check for X.XX in the printer."

Receive Print Error:
An error occurred during printing

9. Remove the Check for X.XX.
10. Press Retry to retry the franking the document.
11. Press Continue to use the manual franking process.

Cause

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