AACG 8.6.4.8329 : Rejected and Then Approved User Provisioning Request Not Working as Expected (Doc ID 2065433.1)

Last updated on OCTOBER 22, 2015

Applies to:

Oracle Application Access Controls Governor - Version 8.6.4 and later
Information in this document applies to any platform.

Symptoms

On :  8.6.4.8329 version, Application Access Controls Governor.

ACTUAL BEHAVIOR
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Issue with GRCC User Provisioning Approval Poll program

GRCC User Provisioning Approval program is not considering the latest approval status to remove end date. If access was rejected previously/initially. it’s considering previous status and not removing end date in EBS for user though new request is approved.


STEPS
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The issue can be reproduced at will with the following steps:
1.In EBS , created user and add a responsibility that causes violation of a active access control in GRC.
2.Submit Initiate Conflict Analysis.
3.in GRC, Administer Access Approvals shows the user with Status as pending.
4.Manage Access Approvals shows user, reject it and submit.
5.Run GRCC User Provisioning Approval Poll program in EBS.
6.Remove end date on the above responsibility and submit  Initiate Conflict Analysis again.
7.in GRC, Administer Access Approvals will show two rows one rejected and one pending.
8.Approve request in Manage Access Approvals.
9.Submit GRCC User Provisioning Approval Poll in EBS.
10.Requery the user in EBS and end date is removed from the responsibility.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use User Provisioning effectively.

Cause

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