Units Sold Count Is Incorrect on Display Transaction Screen for Return/Exchange Transactions (Doc ID 2065462.1)

Last updated on OCTOBER 13, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.4.8 and later
Information in this document applies to any platform.


In Oracle Retail Point of Service (ORPOS), the Units Sold Count value is incorrect for return/exchange transactions.

Steps to Reproduce:

  1. Ring an item and link transaction to a customer.  Tender with cash to complete the transaction.
  2. Ring an item 6 times and delete 2 of these items.
  3. Link the customer from step 1 and cash tender to complete the transaction.
  4. (F2)Return --> (F2)Search --> (F2)Customer -- Enter customer ID and press Enter/Next to continue.
  5. Note that the count of Units Sold is displayed on Display Trans screen as 6 for the transaction completed in step #2; the expected value is 4.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms