Price Change Request Error: 'java.lang.NullPointerException at oracle.retail.sim.service.itemticket.ItemTicketCommand.findDefaultTicketTypeFormat(Unknown Source)' (Doc ID 2066557.1)

Last updated on DECEMBER 18, 2015

Applies to:

Oracle Retail Store Inventory Management - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms

While trying to send a price change for certain items, the following error occurs (in MPS_STAGED_MESSAGE table):


The issue can be reproduced at will with the following steps when ITEM_TICKET_TYPE table contains no data:

1. Try to create a price change.
2. Observe the error in MPS_STAGED_MESSAGE table in Store Inventory Management.

Cause

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