INF 6.1 : Unable to Contact InForm Server for Trial URL

(Doc ID 2066904.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Health Sciences InForm - Version 6.1 to 6.1 [Release 6.1]
Information in this document applies to any platform.

Symptoms

 CD Events log

 [52144] ERROR PhaseForward.Designer.Server.Deployment.DeploymentService

 Unable to contact InForm server for trial URL https://inform.oracleindustry.com/<trialname>/ on status URL https://inform.oracleindustry.com/<trialname>/. Reason: Could not get InForm trial setup..

Call Stack: 

at Oracle.Designer.InFormDeploymentService.Client.InFormDeploymentServiceClient.GetInFormTrialSetup(String certificateThumbprint) in c:\ICEDesigner\DeploymentSite\InFormDeploymentService\InFormDeploymentServiceClient \InFormDeploymentServiceClient.cs:line 192

at PhaseForward.Designer.Server.Deployment.DeploymentService.VerifyTrialSetup(IBlueprintDescriptor blueprintDescriptor, IStudyObject trialSetupStudyObject)

 

Cause

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