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Oracle DIVArchive: Actor is Offline in Control GUI Although Windows Actor Service is Running (Doc ID 2067102.1)

Last updated on MAY 21, 2018

Applies to:

Oracle DIVArchive - Version 6.5 to 7.2 [Release 6.5 to 7.2]
Information in this document applies to any platform.
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Symptoms

Actor Service is running on Actor Server. The IP Network Connection is open but Actor appears OFFLINE in DIVArchive Control GUI.

In some cases, the scandrive command is not  normally executed by actor (due to bad tape drive, or lack of communication from tape drives) and manager marks the actor offline.

Changes

Work that has been done on hardware, the network, or other applications can result in creating a hung connection to the manager.

Cause

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