Large PDR Job Ends With RS_FAILURE

(Doc ID 2067152.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.6.6 and later
Information in this document applies to any platform.

Symptoms

ISSUE:
--------
PDR fails after applying 5.1.0.64. Java log file contains:

.....

Calling PDFBookBinder to bind files together
Tue Aug 18 16:27:29 EDT 2015
java.lang.NullPointerException
    at java.util.StringTokenizer.<init>(Unknown Source)
    at java.util.StringTokenizer.<init>(Unknown Source)
    at oracle.xdo.template.pdf.PDFParser.getRootKey(PDFParser.java:566)
    at oracle.xdo.common.pdf.util.PDFUtil.getPageCount(PDFUtil.java:559)
    at oracle.xdo.template.pdf.book.TOCProcessor.createPageCountMapping(TOCProcessor.java:386)
    at oracle.xdo.template.pdf.book.TOCProcessor.process(TOCProcessor.java:834)
.....

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms