Circuit Identification Window Is Automatically Changing Serial #'s When Just Going Into The Window

(Doc ID 2067364.1)

Last updated on OCTOBER 18, 2015

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.2.1 version, PSR

ACTUAL BEHAVIOR
---------------
The circuit ID for In-Service circuits is changing when the circuit is opened.


STEPS
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The issue can be reproduced at will with the following steps:
POT114
 
 1. Create a PSR against ANY existing customer account with an in-service UNI  product on it. 
 
 2. Associate the existing UNI product to your PSR.
 
 3. Right click on the circuit and select `Open Circuit.
 
 4. You will be taken into the Connection Identification window.
 
 5. Normally if the users are just viewing information, they would click `Cancel to  close out of this window.  
 
 6. Note that the serial # of the circuit id has changed.
 
.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot keep track of their circuits..

Cause

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