ZRG3004F: Error ZRG-01224 When Copying Claim Lines

(Doc ID 2067571.1)

Last updated on OCTOBER 19, 2015

Applies to:

Oracle Health Insurance Claims Management - Version and later
Information in this document applies to any platform.


On acceptance: version, Usage

When attempting to copy claim lines in ZRG3004F,
the following error occurs.

ZRG-01224 - Claim lines already exist, copying is not allowed.

The issue can be reproduced at will with the following steps:
Step1 - Create two pro forma claims, using the same claimant but different members.
Step2 - Adjudicate and Finalize the pro forma claims created at step1
Step3 - Create one final claim for the same claimant
Step4 - Press the button "Copy Claim", and copy lines from the first claim created at step1.
Step5 - Press the button "Copy Claim", and copy lines from the second claim created at step1.

The issue has the following business impact:
Due to this issue, users cannot copy claims more than once.


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