ZRG3004F: Error ZRG-01224 When Copying Claim Lines (Doc ID 2067571.1)

Last updated on OCTOBER 19, 2015

Applies to:

Oracle Health Insurance Claims Management - Version 10.15.1.2 and later
Information in this document applies to any platform.

Symptoms

On acceptance: 10.15.1.2 version, Usage

When attempting to copy claim lines in ZRG3004F,
the following error occurs.

ERROR
-----------------------
ZRG-01224 - Claim lines already exist, copying is not allowed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Step1 - Create two pro forma claims, using the same claimant but different members.
Step2 - Adjudicate and Finalize the pro forma claims created at step1
Step3 - Create one final claim for the same claimant
Step4 - Press the button "Copy Claim", and copy lines from the first claim created at step1.
Step5 - Press the button "Copy Claim", and copy lines from the second claim created at step1.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot copy claims more than once.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms