ZRG1212F: Error OFG-00003 When Deleting Extra Benefit Group (Doc ID 2067594.1)

Last updated on OCTOBER 19, 2015

Applies to:

Oracle Health Insurance Claims Management - Version 10.13.2.2 and later
Information in this document applies to any platform.

Symptoms

On production: 10.13.2.2 version, Service

When attempting to delete an benefit group (DEK.L_DKG_OMS) in ZRG1212F,
the following error occurs.

ERROR
-----------------------
OFG-00003 Master row cannot be deleted when one or more dependent details still exist.

This is due to the fact there is already consumption on this benefit group.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Mistakenly add benefit group in ZRG1212F in field 'Extra benefit based on'
2. Try to delete this record

WORK-AROUND
----------------------
Change the benefit group to a fictitious benefit group without benefits.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot undo configuration errors.

Cause

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