Receipt for an Order Cancellation Shows the Deposit Paid, Refund Amount Incorrectly (Doc ID 2067753.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), the receipt for an order cancellation shows the deposit paid and refund amounts incorrectly.


Steps to Reproduce:

  1. Create a special order tender with the full amount for deposit (or any amount > minimum deposit).
  2. Create a cancellation transaction of that order.
  3. Receipt is printed.  Observe the refund on the receipt.
  4. Receipt shows Deposit Paid, Total Refund = $0.00.  It is expected that the full amount deposited/paid would appear on the receipt.

Cause

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