ZRG8050I Version 3: Claim Lines Disappear (Doc ID 2068181.1)

Last updated on OCTOBER 20, 2015

Applies to:

Oracle Health Insurance Claims Management - Version 10.14.2.2 and later
Information in this document applies to any platform.

Symptoms

On acceptance: 10.14.2.2 version, Usage

When attempting to import and process a refund claim file with multiple claim lines in it for different types of care, using ZRG8050E version 3,
the following errors occur.

ERROR
-----------------------
In claim line indication debit/credit is left empty.
The claim error for line 4 is now on line 1.
Claim lines 2 till 8 are missing from the claim.

--> This happens when in claim line 1 field 0420 (indication debit/credit) is left empty.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run ZRG8050E, version 3

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process these claim files anymore.

Cause

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