Update of Balances which are Not Referred by Any Products Fail in ECE (Doc ID 2068271.1)

Last updated on NOVEMBER 19, 2015

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.5.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.2.0.5.0 version, Balance Management

Issue:

Update of balances which are not referred by any products is not synchronizing in ECE.  For a non-paying child hierarchy where the parent account has a balance which is not referred by any products, the balance updates for these parent accounts fail whenever there are some actions done like writeoff, payment etc..  Even though balances of parent account is not used in ECE through any products, the balance updates are failing and getting accumulated in suspense events.


Steps:

1. Create a customer in BRM with account level balance which is not referred by any service.
2. Load that customer into ECE.
3. Make an adjustment to the balance and make sure the update event reaches ECE.
4. Verify in the logs that ECE fails to process the message with an error that the Balance is not found.

Expected behavior:

Update of balances which are not referred by any products should be synchronize in ECE

Cause

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