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Using M2-ActStatusUpdateMsgToCCB With F1-SYNRQ May Not Show All Status Updates In CCB/Host (Doc ID 2068350.1)

Last updated on MARCH 18, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.0.0 and later
Information in this document applies to any platform.

Goal

Using the M2-ActStatusUpdateMsgToCCB BO, we have noticed that F1-SYNRQ only transmits to CCB the last status of the field activity.

For example, if in MWM you have this status sequence:
1. DISPATCHED
2. ON ROUTE
3. ON SITE
4. COMPLETED
and F1-SYNRQ runs after 1 and after 4, in CCB you will only receive 2 status updates:
- DISPATCHED
- COMPLETED

Users on CCB side are expecting to see the full status sequence, as they were able to see in 2.0.
 

Solution

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