Embedded Keyboard Closes When User ID / Password Entry Is Incorrect (Doc ID 2068366.1)

Last updated on OCTOBER 20, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

When using the embedded keyboard, if the store associate enters an invalid user ID / password on the identification screen, the keyboard closes after the error dialog is acknowledged.


Steps to Reproduce:

  1. On 'Identification' screen, click 'Keys Ctrl+K' to activate embedded keyboard.
  2. Enter an incorrect user ID and/or password on the embedded keyboard.
  3. 'Invalid Assoc. Id' dialog is displayed.  Click 'Enter' to acknowledge the error.
  4. Note that the embedded keyboard closes. The keyboard should not close.

Cause

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