Embedded Keyboard Closes When User ID / Password Entry Is Incorrect (Doc ID 2068366.1)

Last updated on OCTOBER 20, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.


When using the embedded keyboard, if the store associate enters an invalid user ID / password on the identification screen, the keyboard closes after the error dialog is acknowledged.

Steps to Reproduce:

  1. On 'Identification' screen, click 'Keys Ctrl+K' to activate embedded keyboard.
  2. Enter an incorrect user ID and/or password on the embedded keyboard.
  3. 'Invalid Assoc. Id' dialog is displayed.  Click 'Enter' to acknowledge the error.
  4. Note that the embedded keyboard closes. The keyboard should not close.


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