Japanese characters are garbled when viewing the attached text

(Doc ID 2068550.1)

Last updated on OCTOBER 20, 2015

Applies to:

Oracle Argus Safety Japan - Version 7.0.3 and later
Information in this document applies to any platform.

Symptoms

When viewing the attached text file from the case form > additional information tab, all Japanese characters are garbled.


Steps:
-------------
1. Open the case and go to the additional information tab
2. Click the icon of attached text file
3. The text viewer displays and Japanese characters are garbled.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms