How Do We Handle an 'Item Not Found' Error in ReSA That Occurs After an Item Not on File in POS Is Added to a Transaction and Then Removed? (Doc ID 2068723.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.2 and later
Oracle Retail Sales Audit - Version 13.2 and later
Information in this document applies to any platform.

Goal

In Oracle Retail Point of Service (ORPOS), if we add an item that is not on file to a transaction and then remove it, the transaction later generates an 'Item Not Found' error in Retail Sales Audit (ReSA).  How should we handle this situation?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms