Error In Processing ModifyProfile/CreateProfile Events In ECE
(Doc ID 2069301.1)
Last updated on MARCH 23, 2019
Applies to:Oracle Communications BRM - Elastic Charging Engine - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 11.2.0]
Information in this document applies to any platform.
On : ECE 126.96.36.199.0 version, Customer data management
- In BRM, below opcode/flist is called to modify profile information:
# number of field entries allocated 20, used 2
0 PIN_FLD_POID POID  0.0.0.1 /profile/serv_extrating 43278926 2
0 PIN_FLD_INHERITED_INFO SUBSTRUCT  allocated 20, used 1
1 PIN_FLD_DATA_ARRAY ARRAY  allocated 20, used 4
2 PIN_FLD_VALUE STR  "<NAME>"
2 PIN_FLD_NAME STR  "<NAME>"
2 PIN_FLD_VALID_FROM TSTAMP  (0) <null>
2 PIN_FLD_VALID_TO TSTAMP  (1432810924) Thu May 28 19:02:04 2015
- It does not happen always but intermittently the below error is thrown in customer updater log:
2015-05-22 00:25:41.755 PHT DEBUG - - - - Received FAILED/CUSTOMER_LOCKED response: java.util.HashMap cannot be cast to java.util.NavigableMap
2015-05-22 00:25:41.755 PHT DEBUG - - - - So Resubmitting the single request envelope for msgId:1693D54750E69BD5E0531500150A1B63
2015-05-22 00:25:52.079 PHT ERROR - - - - CustomerUpdaterMessagesBundle-10316: Event processing Failed for message ID 1693D54750E69BD5E0531500150A1B63 with error: 1693D54750E69BD5E0531500150A1B63 for payload
- In the ecs log, below error is logged :
ProcessorFrameworkMessageBundle-17000: Unexpected exception:
java.util.HashMap cannot be cast to java.util.NavigableMap
This results in the profiles information missing in ECE cache which impacts charging.
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