Broadband Service Category And TSP Fields Overlapping With Each Other In ISR Order Of Request Type X (Doc ID 2070132.1)

Last updated on MARCH 07, 2019

Applies to:

Symptoms

MSS Version 6.2.1.914

ACTUAL BEHAVIOR
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When opening an ISR order of Request Type X-Broadband Services from Service Request Search Window, the Broadband Service Category and TSP Fields overlap with each other.
Also , the TSP field is not visible in the Order details tab when the ISR is searched .

EXPECTED BEHAVIOR
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When opening an ISR order of Request Type X-Broadband Services from Service Request Search Window, the Broadband Service Category and TSP Fields should NOT overlap with each other.
Also , the TSP field should also be visible in the Order details tab when the ISRis searched .

STEPS
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The issue can be reproduced at will with the following steps:
1.Make a new ISr and fill the details along with the TSP field .
2. Save the ISR .Note the ISR number .Close the ISR
3. Search and open the ISR again and we see that the Broadband Service Category and TSP Fields overlap with each other

 

Cause

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