Webservice findpolicyhistory Results in SAXParseException Error (Doc ID 2070350.1)

Last updated on NOVEMBER 03, 2015

Applies to:

Oracle Health Insurance Claims Management - Version 10.15.1.2 and later
Information in this document applies to any platform.

Symptoms

On acceptance: 10.15.1.2.42 version, Technology

Testing Bug 21568338

Webservice: findpolicyhistory returns an error message:

ERROR
-----------------------
<S:Fault xmlns:ns4="http://www.w3.org/2003/05/soap-envelope">
      <faultcode>S:Server</faultcode>
      <faultstring>org.xml.sax.SAXParseException</faultstring>

</S:Fault>
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Use findPolicyHistory to query the history for a give policy

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the webservice on their website.

Cause

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