ASAP.TASK.LAST_MODIFIED_USERID Changes for Completed Tasks when Order is Supplemented (Doc ID 2070468.1)

Last updated on MARCH 07, 2019

Applies to:

Symptoms

When an order is supplemented, the ASAP.TASK.LAST_MODIFIED_USERID changes for all tasks to the User ID that supped it even for tasks that aren't being reopened and/or aren't being touched by the supp process.  For example; 6 tasks are completed on a PSR order by unique user IDs. The PSR is supplemented and only 2 tasks are reopened by the user. The ASAP.TASK.LAST_MODIFIED_USERID changes to the user ID of the user supplementing the order on all of the tasks associated to the order.

Recreation Steps

The problem can be recreated at will using the process outlined below:

NOTE: Use query below to verify data prior to (step 8) and post supplement/task assignment (step 9).

1. Order Management

2. Service Requests

3. Query for a PSR order already assigned a Provisioning Plan that has some tasks already completed

4. Select Options > Supplement...

5. Select a Supplement Reason if required and a Supplement Type = '4 - Correction'

6. Make any change to the order

7. Click Process Supplement

8. Re-open previously completed tasks in the Tasks assignment window

9. Click OK to save the changes

Changes

Cause

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