Error Encountered When BRM Collections Tries To Inactivate The Purchased Product (Doc ID 2070639.1)

Last updated on APRIL 21, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.1.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

On : 7.4.0.14.0 version, Collections Manager

Error encountered when BRM Collections tries to inactivate the purchased product

The collections process implemented on inactivates account's products when step #2 (Due date + 16 days) is reached. In some cases, this action is not finishing successfully. As a result, the products remain active while the account is in collections.


ERROR
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fm_subs_utils_search_audit_records error


STEPS
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The bug arose due to customer's customization, and hence not easily reproducible.

1. Create a customer with PIN_FLD_CYCLE_FEE_AMT as NULL for the product.

2. Override the cycle fee for the product.

3. Move the status of the service to closed.

 



Cause

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