ZRG4040S: Health insurance cards are not always generated

(Doc ID 2071114.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Health Insurance Policy Administration - Version 10.14.1.4 and later
Information in this document applies to any platform.

Symptoms

On Production : 10.14.1.4 version, Usage (Policy)

ZRG4040S: Health insurance cards are not always generated

ERROR
-----------------------
ZRG-4659 -Policy product is not found for the policy modification for member #1#.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add a member to an existing policy or create a new member


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to generate manually these health insurance cards

Cause

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