MSS is Accepting Non-Existing End User Location or Allowing a Location That is in an Order to be Deleted

(Doc ID 2071277.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.


Error Configuring Ethernet Bundle Product

Users receiving Error 500 -- internal server error when configuring Ethernet Product template based order.

The issue can be reproduced l with the following steps:

1. Search and Open PSR order 413664 - navigate to Services - Expand All

  There are two In Service connections assigned to the order:

  • 01/KQXX/168590/ /    /     ◄── Ethernet Virtual
  • 01/VLXX/168591/ /    /     ◄── Generic Bandwidth Connection

2. Right-click the Ethernet Virtual EPL/EVPL item - choose Configure Product
3. MSS throws the following error message:

ERROR - there are two versions of the error (depends on environment)
a. Error 500--Internal Server Error

java.lang.ArrayIndexOutOfBoundsException: -1

at com.mslv.webapp.psr.form.ConnectionAttributesForm.getCurrentConnection(
at com.mslv.webapp.psr.action.LaunchConnectionAttributes.execute(
at org.apache.struts.action.RequestProcessor.processActionPerform(
at org.apache.struts.action.RequestProcessor.process(
at org.apache.struts.action.ActionServlet.process(
at org.apache.struts.action.ActionServlet.doGet(
at javax.servlet.http.HttpServlet.service(
at javax.servlet.http.HttpServlet.service(
at weblogic.servlet.internal.StubSecurityHelper$
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(
at weblogic.servlet.internal.ServletStubImpl.execute(
at weblogic.servlet.internal.TailFilter.doFilter(
at weblogic.servlet.internal.FilterChainImpl.doFilter(
at com.mslv.webapp.filter.ParamFilter.doFilter(
at weblogic.servlet.internal.FilterChainImpl.doFilter(
at weblogic.servlet.internal.WebAppServletContext$
at Source)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(
at weblogic.servlet.internal.WebAppServletContext.execute(

b. Error 500--Internal Server Error

  From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
  10.5.1 500 Internal Server Error
  The server encountered an unexpected condition which prevented it from fulfilling the request.

4. Right-click the Generic Bandwidth Connection item - choose Configure Product
  --> Get the same error message

User not able to configure the circuits on this order.


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