AutoVue Window Stays Blank and Unable to View File on AutoVue for Agile PLM (Doc ID 2071884.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 20.2.3 and later
Information in this document applies to any platform.
JRE 1.7.0 update 51 or above is installed in client machine, and Java security setting is configured to "Very High" or "High"
Agile PLM 9.3.4

Symptoms

When opening file from AutoVue for Agile PLM 20.2.3, AutoVue applet loads but window stays blank screen for ever and unable to view file.
There is no obvious error message shown.

Cause

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