Error Message 'Error Retrieving Data' While Opening Post Load Changes Screen (Doc ID 2071908.1)

Last updated on FEBRUARY 23, 2023

Applies to:

Symptoms

In Oracle Financial Services Analytical Applications (OFSAA) Infrastructure 7.3.x, while opening the Post Load Changes Screen, you get the error message below:

Error retrieving data

Also, the following error message exists in the reveleusstartup.out log file from $FIC_APP_HOME/common/FICServer/bin:
 
Started Caching TFM MODELS
<infodom>
Started Caching TFM MODEL for <infodom>
<infodom>
/xxxxxx/xxxx/xxxxx/ftpshare/<infodom>/erwin
[Fatal Error] :8928:37: XML document structures must start and end within the same entity.
org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at com.iflex.fic.etl.date.ClsUUtlETLXmlBase.getDocument(ClsUUtlETLXmlBase.java:108)
at com.iflex.fic.etl.date.ClsUUtilGetDocument.getDocument(ClsUUtilGetDocument.java:73)
at com.iflex.fic.etl.util.ClsUUtlETLServiceProvider.startUp(ClsUUtlETLServiceProvider.java:86)
at com.iflex.fic.newservice.DynamicServicePool.initializeService(DynamicServicePool.java:118)
at com.iflex.fic.newservice.ServiceProxy.initializeService(ServiceProxy.java:85)
at com.iflex.fic.newservice.NewServiceMaster.initializeServices(NewServiceMaster.java:122)
at com.iflex.fic.newservice.NewServiceMaster.init(NewServiceMaster.java:83)
at com.iflex.fic.newservice.DynamicServiceManager.initializeServiceMaster(DynamicServiceManager.java:229)
at com.iflex.fic.ficserver.FICServer.initialize(FICServer.java:277)
at com.iflex.fic.ficserver.FICServer.(FICServer.java:245)
at com.iflex.fic.ficserver.FICServer.main(FICServer.java:178)
SAXException message :XML document structures must start and end within the same entity.

The issue can be reproduced at will with the following steps:

1. Login to OFSAAI
2. Unified Metadata Manager-->Data Management Tools-->Data Ingestion-->Post Load Changes

Cause

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