Error Message 'Error Retrieving Data' While Opening Post Load Changes Screen (Doc ID 2071908.1)

Last updated on AUGUST 07, 2017

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.3 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications Infrastructure (OFSAAI)

Symptoms

In Oracle Financial Services Analytical Applications (OFSAA) Infrastructure 7.3.x, while opening the Post Load Changes Screen, you get the error message below:

Error retrieving data

Also, the following error message exists in the reveleusstartup.out log file from $FIC_APP_HOME/common/FICServer/bin:
 
Started Caching TFM MODELS
<infodom>
Started Caching TFM MODEL for <infodom>
<infodom>
/xxxxxx/xxxx/xxxxx/ftpshare/<infodom>/erwin
[Fatal Error] :8928:37: XML document structures must start and end within the same entity.
org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at com.iflex.fic.etl.date.ClsUUtlETLXmlBase.getDocument(ClsUUtlETLXmlBase.java:108)
at com.iflex.fic.etl.date.ClsUUtilGetDocument.getDocument(ClsUUtilGetDocument.java:73)
at com.iflex.fic.etl.util.ClsUUtlETLServiceProvider.startUp(ClsUUtlETLServiceProvider.java:86)
at com.iflex.fic.newservice.DynamicServicePool.initializeService(DynamicServicePool.java:118)
at com.iflex.fic.newservice.ServiceProxy.initializeService(ServiceProxy.java:85)
at com.iflex.fic.newservice.NewServiceMaster.initializeServices(NewServiceMaster.java:122)
at com.iflex.fic.newservice.NewServiceMaster.init(NewServiceMaster.java:83)
at com.iflex.fic.newservice.DynamicServiceManager.initializeServiceMaster(DynamicServiceManager.java:229)
at com.iflex.fic.ficserver.FICServer.initialize(FICServer.java:277)
at com.iflex.fic.ficserver.FICServer.(FICServer.java:245)
at com.iflex.fic.ficserver.FICServer.main(FICServer.java:178)
SAXException message :XML document structures must start and end within the same entity.

The issue can be reproduced at will with the following steps:

1. Login to OFSAAI
2. Unified Metadata Manager-->Data Management Tools-->Data Ingestion-->Post Load Changes

Cause

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