PCM_OP_COLLECTIONS_TAKE_ACTION Errored Out with PIN_ERR_NOT_FOUND (Doc ID 2071990.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On :  7.5.0.10.0 version upgrading from 7.5 PS4, Collections Manager

Opcode PCM_OP_COLLECTIONS_TAKE_ACTION errored out with PIN_ERR_NOT_FOUND on PIN_FLD_DUE_T field. This opcode was executed by pin_deferred_act utility.

STEPS
-----------
1. Run pin_collections_process to generate some collections schedules
    (Alternatively - you can also pick any account that is overdue and run PROCESS_BILLINFO opcode to generate future schedules)
2. Move pin_virtual_time forward to next scheduled action date and run pin_deferred_act

It failed with the error shown as below:

ERROR
------------

Changes

 

Cause

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