ZRG2201f Incorrectly Gives VER-00771 (Doc ID 2072124.1)

Last updated on OCTOBER 29, 2015

Applies to:

Oracle Health Insurance Policy Administration - Version 10.14.2.4 to 10.15.1.2 [Release 10.14 to 10.15]
Information in this document applies to any platform.

Symptoms

On : 10.14.2.4 version, Usage (Policy)

When attempting to change a policy in screen ZRG2201f and set the status to final without modification
the following error occurs.

ERROR
-----------------------
VER-00771 VER_BR_POL082_UPD De polis kan de status 'Registratie gereed' niet bereiken omdat nog niet alle (verplichte) acceptatievragen zijn beantwoord, of omdat geen vervolgvragen zijn toegevoegd bij een hoofdvraag die van toepassing is (#1#).
VER-00771 VER_BR_POL082_UPD The policy cannot reach the Registration Completed status because not all (mandatory) underwriting questions have been answered, or because no follow-up questions have been added to a main question that applies (#1#).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. have a policy with certain products for members
2. search the policy in screen ZRG2201f
3. in tab zrg2201F underwriting question (dutch: 'acceptatievragen') there are underwriting questions, but no subsequent questions (dutch:"vervolg vragen") visible
4. change the status to modifications pending (dutch: "in mutatie")
5. in tab zrg2201F underwriting question (dutch: 'acceptatievragen') no underwriting questions can be seen (they are removed)
6. without change, attempt to change the status for this policy back to final
7. message VER-00771 is given and the policy remains in status modifications pending (dutch: "in mutatie")

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change some policies

Cause

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