FIN7003F - Incorrect View Balancing Detail In Current Account Claim (Doc ID 2072126.1)

Last updated on NOVEMBER 18, 2015

Applies to:

Oracle Health Insurance Disbursements and Collections - Version 10.14.2.4 to 10.15.3.0 [Release 10.14 to 10.15]
Information in this document applies to any platform.

Symptoms

On : 10.14.2.4 version, Usage

ACTUAL BEHAVIOR
---------------
By balancing details for debtor risk, a relation number is mentioned.
When for 1 claim for multiple debtors, debt risk is imposed and these are balanced,
then this is shown as grouped per claim. For this line, one relation number is listed,
suggesting that the line applies only for this relationship, but that is not always the case.

Also, the information in the OLH is incomplete, there is talk about grouping lines,
but there, receivables that have been created from claims are not mentioned.


EXPECTED BEHAVIOR
-----------------------
The information in the balancing detail line must correspond to the underlying data for which is grouped.
If an relation number is mentioned in the line, then this line should only apply to this relationship.
Possible solutions:
- Grouping is done per claim and per relationship.
- No relation number is mentioned (not desirable)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process a claim with debtor risk for multiple members where debtor risk is calculated by the same broker.
2. Create the current account balancing.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unclear information provision in the window FIN7003F current account relationship

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms