Cart Icon in Flash Header Does Not Stop Spinning And Prevents Visual Merchandising From Working (Doc ID 2072328.1)

Last updated on NOVEMBER 05, 2015

Applies to:

Oracle Commerce Service Center - Version 11.1.0.1 and later
Information in this document applies to any platform.

Symptoms

You may see that the ATG 11.1 BCC preview header functionality is not functioning as expected. You may see that the cart icon in the preview header keeps spinning, and visual merchandising does not work.

When this issue is seen the following steps are usually followed:

1. Login into BCC
2. Create a project
3. Search for an item from your repository
4. Select Preview As option
5. In the overlay select Preview User, Preview Site and desired Preview Landing Page
6. Click on Launch button.
7. The landing page will be loaded and in the right side top corner shopping cart keeps on loading, preventing visual merchandising from working.

 

Cause

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