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Orders Created in Failed State with Null Pointer Exception (Doc ID 2072488.1)

Last updated on MAY 30, 2018

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to create orders, Orders are creating in Failed state with null pointer exception.

< <[ACTIVE] ExecuteThread: '20' for queue: 'weblogic.kernel.Default (self-tuning)'>
oracle.communications.ordermanagement.ws.InvalidOrderSpecificationFault: Failed to create and start the order due to java.lang.RuntimeException: java.lang.NullPointerException caused by:null
at oracle.communications.ordermanagement.ws.CreateOrderOperationImpl.createOrder(CreateOrderOperationImpl.java:190)
at oracle.communications.ordermanagement.ws.OrderManagementWSPortImpl.createOrder(OrderManagementWSPortImpl.java:219)
at sun.reflect.GeneratedMethodAccessor1226.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at weblogic.wsee.component.pojo.JavaClassComponent.invoke(JavaClassComponent.java:112)
at weblogic.wsee.ws.dispatch.server.ComponentHandler.handleRequest(ComponentHandler.java:84)
at weblogic.wsee.handler.HandlerIterator.handleRequest(HandlerIterator.java:141)
at weblogic.wsee.ws.dispatch.server.ServerDispatcher.dispatch(ServerDispatcher.java:114)
at weblogic.wsee.ws.WsSkel.invoke(WsSkel.java:80)
at weblogic.wsee.server.jms.JmsWebservicesMessageDispatcher$1.run(JmsWebservicesMessageDispatcher.java:191)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:146)
at weblogic.wsee.server.jms.JmsWebservicesMessageDispatcher.dispatchMessage(JmsWebservicesMessageDispatcher.java:186)
at oracle.communications.ordermanagement.ws.WebserviceJMSTransportSubstitute.onMessage(WebserviceJMSTransportSubstitute.java:98)
at sun.reflect.GeneratedMethodAccessor860.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)


The issue has the following business impact:
Due to this issue, Maximum of orders are creating in Failed state.

Cause

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In this Document
Symptoms
Cause
Solution
References


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