If Access To Shared Folder Was Denied, Initial Warning Changes To "This Folder Is Empty" (Doc ID 2072506.1)

Last updated on JANUARY 05, 2018

Applies to:

Symptoms

When access to a shared folder was denied because the folder owner's userMailStatus is set to 'inactive', the initial warning message states:

  [UNAVAILABLE] Server hosting this mailbox is not available

If you confirm this popup by hitting 'ok', you see in the messages list or grid:

  The reply contains invalid data format. [UNAVAILABLE] Server hosting this mailbox is not available

while you get in the Firebug console:

  wmap protocol error:
 Error: [UNAVAILABLE] Server hosting this mailbox is not available

Additionally, if you stay on this folder, after a while this message changes to:

  "This folder is empty"

which is not correct either

The first message is already not correct, but the "This folder is empty" does not make sense and it would be better to keep the first warning.

Steps to reproduce

1. Log into Convergence as userA and share a mail folder to userB, log out again
2. Log into Convergence as userB and subscribe to userA's shared folder, log out again
3. Change userA's mailUserStatus to 'inactive' in the LDAP server.
4. Log into Convergence ad select the shared folder of userA
5. Convergence displays in a pop-up :
  "[UNAVAILABLE] Server hosting this mailbox is not available"
6. Confirm this popup by hitting 'ok', the message grid shows :
  "The reply contains invalid data format. [UNAVAILABLE] Server hosting this mailbox is not available"
7 Stay in this folder for sometime
8. Note how the message in the grid changes to : "This folder is empty."

Cause