If Access to Shared Folder Was Denied, Initial Warning Changes to "This Folder Is Empty" (Doc ID 2072506.1)

Last updated on MARCH 09, 2020

Applies to:

Symptoms

When access to a shared folder was denied because the folder owner's userMailStatus is set to 'inactive', the initial warning message states:

  [UNAVAILABLE] Server hosting this mailbox is not available

If you confirm this popup by hitting 'ok', you see in the messages list or grid:

  The reply contains invalid data format. [UNAVAILABLE] Server hosting this mailbox is not available

while you get in the Firebug console:

  wmap protocol error:
 Error: [UNAVAILABLE] Server hosting this mailbox is not available

Additionally, if you stay on this folder, after a while this message changes to:

  "This folder is empty"

which is not correct either

The first message is already not correct, but the "This folder is empty" does not make sense and it would be better to keep the first warning.

Steps to reproduce

1. Log into Convergence as user A and share a mail folder to user B, log out again
2. Log into Convergence as user B and subscribe to user A's shared folder, log out again
3. Change user A's mailUserStatus to 'inactive' in the LDAP server.
4. Log into Convergence and select the shared folder of user A
5. Convergence displays in a pop-up :
  "[UNAVAILABLE] Server hosting this mailbox is not available"
6. Confirm this popup by hitting 'ok', the message grid shows :
  "The reply contains invalid data format. [UNAVAILABLE] Server hosting this mailbox is not available"
7 Stay in this folder for sometime
8. Note how the message in the grid changes to : "This folder is empty."

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.