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CIS Sync Fails With WSE535: The following SecurityToken QName is unsupported (Doc ID 2072589.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences CIS - Version 4.6.0 and later
Information in this document applies to any platform.
Windows 2003 certificate store

Symptoms

CIS sync fails with WSE535: The following SecurityToken QName is unsupported 

System.Web.Services.Protocols.SoapHeaderException: System.Web.Services.Protocols.SoapHeaderException: Server unavailable, please try later ---> System.Configuration.ConfigurationException:
WSE535: The following SecurityToken QName is unsupported: urn:oasis:names:tc:SAML:1.0:assertion:Assertion. Please check your configuration for registered SecurityToken qnames.    
at Microsoft.Web.Services2.Security.Tokens.SecurityTokenManager.LoadXmlSecurityToken(XmlElement element)    
at Microsoft.Web.Services2.Security.Tokens.SecurityTokenManager.GetTokenFromXml(XmlElement element)    
at Microsoft.Web.Services2.Security.Security.LoadToken(XmlElement element, SecurityConfiguration configuration, Int32& tokenCount)    
at Microsoft.Web.Services2.Security.Security.LoadXml(XmlElement element)    
at Microsoft.Web.Services2.Security.SecurityInputFilter.ProcessMessage(SoapEnvelope envelope)    
at Microsoft.Web.Services2.Pipeline.ProcessInputMessage(SoapEnvelope envelope)    
at Microsoft.Web.Services2.Messaging.SoapReceiver.FilterMessage(SoapEnvelope envelope)    
at Microsoft.Web.Services2.Messaging.SoapReceiver.ProcessMessage(SoapEnvelope message)    --- End of inner exception stack trace ---    
at PhaseForward.Platform.Security.Authentication.Web.Proxy.AuthenticationManager.TranslateSoapFault(SoapException soapException) in E:\ICEPlatform\Client\Security\Authentication\ClientAuthenticationManager.cs:line 316    
at PhaseForward.Platform.Security.Authentication.Web.Proxy.WSE20AuthenticationManager.Authenticate(AuthenticationCredential credential, SecurityDomainMoniker[] domains)
in E:\ICEPlatform\AppServer\Security\ClientWSE20ClientAuthenticationManager.cs:line 90    
at PhaseForward.Platform.Security.Authentication.Web.Proxy.AuthenticationManager.Authenticate(AuthenticationCredential credential, SecurityDomainMoniker domain)
in E:\ICEPlatform\Client\Security\Authentication\ClientAuthenticationManager.cs:line 60    
at PhaseForward.Platform.Security.Authentication.Web.Proxy.AuthenticationManager.Authenticate(AuthenticationCredential credential, SecurityDomainKey domain)
in E:\ICEPlatform\Client\Security\Authentication\ClientAuthenticationManager.cs:line 77    at PhaseForward.CISSynchAdapter.Framework.SecurityUtils.SecurityTokenHolder.FillSecurityHeader(WebServicesClientProtocol service)    
at PhaseForward.CISSynchAdapter.RequestHandler.JobQueueHandler.GetCISSynchProcessorServiceWse(String url) in E:\CISNext\SourceCode\CISSynchAdapter\CISRequestHandler\JobQueueHandler.cs:line 195    
at PhaseForward.CISSynchAdapter.RequestHandler.JobQueueHandler.NotifyMachinesOfNewJob(SynchConfigItem synchConfigItemResult, SynchJobItem synchJobItem)
in E:\CISNext\SourceCode\CISSynchAdapter\CISRequestHandler\JobQueueHandler.cs:line 318    
at PhaseForward.CISSynchAdapter.RequestHandler.JobQueueHandler.HandleNewSynchRequest(XmlElement synchGUID) in E:\CISNext\SourceCode\CISSynchAdapter\CISRequestHandler\JobQueueHandler.cs:line 312    
at PhaseForward.CISSynchAdapter.BigBrother.ExecuteWebMethod(WebMethodExecuter method, XmlElement xmlRequest) in E:\CISNext\SourceCode\CISSynchAdapter\CISSynchService\WebServiceUtils.cs:line 89    
at PhaseForward.CISSynchAdapter.CISAdapterService.SynchNowSynchronous(XmlElement synchRequest) in E:\CISNext\SourceCode\CISSynchAdapter\CISSynchService\CISSynchAdapterService.asmx.cs:line 850

sync had previously been working fine.

Changes

 It is unknown if there were any changes made to the environment.

Cause

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