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Unable To Tender With Gift Certificate Which Has Been Issued From A Different Store (Doc ID 2072651.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.


When a Gift Certificate is Issued on Store A, while trying to use the same Gift Certificate as tender on a different Store B, "Gift Certificate is invalid and can not be redeemed." message is displayed.

Steps to reproduce:
1. Issue Gift Certificate:99999999 in Store A for 50.00
2. On Store B, scan item:4321
3. Select "F6 Tender"
4. Select "F6 Gift Cert"
5. Enter the number from Step 1
6. Notice that "Gift Certificate is invalid and can not be redeemed." message is displayed. And, below Exception observed on the Central Office logs.

2015-06-13 21:36:30,167 ERROR [] Encountered an unexpected exception while reading gift certificate 99999999.
java.lang.ClassCastException: weblogic.deployment.QueryProxyImpl cannot be cast to javax.persistence.TypedQuery
at com.sun.proxy.$Proxy79.createNamedQuery(Unknown Source)


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