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Slow Performance Logging into Team Member Web And Mobile Application (Doc ID 2072664.1)

Last updated on MAY 10, 2019

Applies to:

Primavera P6 Team Member - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Users experience slow performance when logging in to Team Member Web and Mobile applications, and the <P6 EPPM home>/tmws/logs/tmweb.log file contains a failed database connection entry similar to the one below:

SEVERE: Connection pool configuration error for database with id 2com.primavera.PhoenixException: Cannot open database "pmdb1" requested by the login. The login failed".

Changes

 

Cause

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