Slow Performance Logging into Team Member Web And Mobile Application
(Doc ID 2072664.1)
Last updated on OCTOBER 31, 2019
Applies to:Primavera P6 Team Member - Version 220.127.116.11 and later
Information in this document applies to any platform.
Users experience slow performance when logging in to Team Member Web and Mobile applications, and the <P6 EPPM home>/tmws/logs/tmweb.log file contains a failed database connection entry similar to the one below:
SEVERE: Connection pool configuration error for database with id 2com.primavera.PhoenixException: Cannot open database "<DB_NAME>" requested by the login. The login failed".
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