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Slow Performance Logging into Team Member Web And Mobile Application (Doc ID 2072664.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Team Member - Version and later
Information in this document applies to any platform.


Users experience slow performance when logging in to Team Member Web and Mobile applications, and the <P6 EPPM home>/tmws/logs/tmweb.log file contains a failed database connection entry similar to the one below:

SEVERE: Connection pool configuration error for database with id 2com.primavera.PhoenixException: Cannot open database "<DB_NAME>" requested by the login. The login failed".




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