Slow Performance Logging into Team Member Web And Mobile Application

(Doc ID 2072664.1)

Last updated on APRIL 27, 2018

Applies to:

Primavera P6 Team Member - Version and later
Information in this document applies to any platform.


Slow performance logging in to Team member web and mobile application.

The Team Member log file will contain a failed database connection entry similar to the one below (Log file location: <P6 HOME>/tmws/logs/tmweb.logs):

SEVERE: Connection pool configuration error for database with id 2com.primavera.PhoenixException: Cannot open database "pmdb1" requested by the login. The login failed".



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