Inventory Inquiry Stops Working Intermittently, Until Restart Of The POS Server

(Doc ID 2072690.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.4.1 to 13.4.8 [Release 13.4]
Information in this document applies to any platform.

Symptoms

Inventory Inquiry from POS stops working intermittently, and resume working only after the Point of Service(POS) Store Server is restarted.

Below Exception is noticed in the logs:

ERROR 2015-04-05 13:21:17,418 54395551 (RMI TCP Connection(2398)-10.89.159.17:oracle.retail.stores.commext.connector.webservice.GenericWebServiceConnector):
[oracle.retail.stores.commext.connector.webservice.GenericWebServiceConnector.send(GenericWebServiceConnector.java:245)]
Unable to execute a webservice call

org.apache.axis2.AxisFault: Error on verifying message against security policy Error code:1000
at org.apache.axis2.util.Utils.getInboundFaultFromMessageContext(Utils.java:446)
at org.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:371)
at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:417)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms