Problem With Products Having Cycle Configured With The Product Purchase Date (Doc ID 2072944.1)

Last updated on APRIL 30, 2024

Applies to:

Symptoms

On : 7.5.0.12.0 version, Subscription Management

Events configured as arrears products, aligned to the purchase, are associated with incorrect bill. This issue is seen when the first cycle of the account is an long cycle, the charges are not accumulated in the bill generated in the second cycle.

ACTUAL BEHAVIOR
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The cycle event charge of 2nd billing cycle is associated to the wrong bill (next unnamed bill).

EXPECTED BEHAVIOR
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The cycle event charge to be associated to the bill of 2nd billing cycle.

STEPS
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The issue can be reproduced at will with the following steps:
product type: arrear, aligned to the purchase.
DOM : 14
Delay :1

1. Created a dummy account on Feb 8
2. Purchased a deal/product with cycle arrear event (with the "Apply On Billing Date" unchecked so that the cycle start and end dates align with the product purchase date) on Feb 8.
3. Moved pvt to Feb 16 and ran billing.
    Result : billing generated with '0' Charges
4. Moved pvt to Mar 16 and ran billing
    Result : billing generated with '0' Charges but there are the charges $20 generated in "billing in progress" in Customer Center
5. Moved pvt to Apr 16 and ran billing
    Result : billing generated with '20' Charges and also there are the charges 20$ generated in "billing in progress" in customer center account.

Changes

Cause

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