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O2A Is Not Processing Plain Text Structured Custom Elements Correctly (Doc ID 2073203.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.


OSM version

O2A is not processing plain text structured Custom Elements correctly. The InitiateBilling Request has problems processing the Custom part of the Sales Order EBM: Sales Order Custom Elements in the structure appear as plain text, currently O2A does not support structures in the Custom part of Sales Order, so Order from Siebel that holds structures under custom, such as SalesOrderAppointment, will create polluted empty lines instead of proper xml tags.

Extract from initiateBilling_response.txt :


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