"Export to Excel" Not Working in User Administration When Attempting to Export a Large Amount of Users (Doc ID 2073915.1)

Last updated on MARCH 02, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.2.0.0 to 8.2.5.0 [Release 8.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When attempting to export User Access list using the "export to excel feature", nothing happens (when attempting to export a large amount of users).

EXPECTED BEHAVIOR
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Expect to be able to export user list to Excel.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into P6 Web.
2. Administer | User access, "Export to Excel".
3. Nothing will happen. Export will fail.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export user list to Excel.

Cause

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