Content Update Task Not Updating Any Content (Doc ID 2074396.1)

Last updated on NOVEMBER 24, 2015

Applies to:

Oracle Knowledge - Version 8.5.1 and later
Information in this document applies to any platform.

Symptoms

On : 8.5.1 version, InQuira Search

Content update task not updating any content

After changing the file mount points the crawlers are unable to pick any documents. This is happening only for the File collection. Files are shared in windows server and do not having any restrictions.

The following exception is seen in the indexer log
 

ERROR
-----------------------

[GC 1010574K->206128K(2371648K), 0.0449891 secs]
Loading log catalog file: xxxx-xxxxx-xxxxx-xxx.bin
[695 Local Workclient-default-taskrun(66)] Event(Code=LOG_STORE_EXCEPTION, id=#1B16I66P64) occurred at 10/12/15 7:25 AM: com.inquira.content.file.FileExceptionDO_NOT_ADDcom.inquira.content.file
[695 Local Workclient-default-taskrun (64) @ 10/12/15 7:25 AM] Unable to get contents of new file from file system: file://localhost//QQQQAAA-NEW.am.zorro.dev/BAContent/Doc/PLAG/XXX_XXX_XXX_Discount.html cause: com.inquira.content.file.FileException: [Local Workclient-default-taskrun @ Mon Oct 12 07:25:39 PDT 2015 - ContentUpdate] (FILE_NOT_FOUND \\QQQQAAA-NEW.am.zorro.dev\BAContent\Doc\PLAG\XXX_XXX_XXX_Discount.html)
java.io.FileNotFoundException: \\QQQQAAA-NEW.am.zorro.dev\BAContent\Doc\PLAG\XXX_XXX_XXX_Discount.html (Access is denied)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.(FileInputStream.java:106)
at com.inquira.content.file.FileCrawler.getContentForDocument(FileCrawler.java:647)
at com.inquira.content.file.FileCrawler.addNewDocumentToContentStore(FileCrawler.java:888)
at com.inquira.content.file.FileCrawler.processDocument(FileCrawler.java:754)
at com.inquira.content.file.FileCrawler.handleFoundFile(FileCrawler.java:559)



Cause

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