CustomerUpdater Goes Into Loop While Loading Initial Customer Data (Doc ID 2074632.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.7.0 and later
Information in this document applies to any platform.

Goal

On : 11.2.0.7.0 version, Customer data management

Scenario:

*  At the time of startup, while loading initial customer data, CustomerUpdater goes into a loop

*  It was observed that all customers from BRM database were loaded into the ECE cache, but the following message kept on printing in the Customer Updater log.


*  Also, ECE state remained in CustomerDataLoadingInProgress  and never moved to UsageProcessing
 

Solution

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