Adding New Collections Action Status for Promise-to-Pay (Doc ID 2074767.1)

Last updated on AUGUST 08, 2024

Applies to:

Goal

In Billing and Revenue Management (BRM), when Promise-to-Pay is breached or cancelled, the action status is being shown as "Cancelled" only. Even though BRM generates audit events with system description to specify whether Promise-to-Pay breached or attained, it is not being shown in the collection action (Database or Collections Center).

The business requirement is to have the following status for Promise-to-Pay collections action:

• Promise-to-Pay Attained / Fulfilled
• Promise-to-Pay Breached
• Promise-to-Pay Cancelled

Is it possible to accommodate this feature by OOB functionality?

Solution

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