Op_ar_bill_settlement Does Not Grant Full Disputed Amount (Doc ID 2074944.1)

Last updated on NOVEMBER 13, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On :  7.5.0.10.0 version, Accounts Receivable (AR)

The user has unsettled dispute amount in the system, and the user is trying to settle them using op_ar_bill_settlement with this flist without specifying the amount:

Is there any reason why the /item/settlement is created with amount -$159.45?


Scenario:

6/19/2010 : Cycle forward charge for annual plan = $164.24; 3%Tax = $4.93 ; Total charge = $169.17
6/19/2010 : Payment was done for $169.17
8/16/2010 : Payment reversal was done for -$169.17
8/16/2010 : Dispute was done for -$164.24
8/19/2010 : Payment was done for -$4.93
                  After that there are charges and payment made yearly but the account is no longer taxable (not sure if it is because of address change or vertex change)
8/19/2015 : Customer cancel the service and credit was generated and account balance is -$170.74

This $4.79 difference (= $164.24 - $159.45) could be very well a tax portion of it. But it's just that the math doesn't add up.

Cause

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