ZRG2002F/ZRG4031S: No Refund for Lapsed Policies (Doc ID 2075059.1)

Last updated on NOVEMBER 06, 2015

Applies to:

Oracle Health Insurance Policy Administration - Version 10.15.2.1 and later
Information in this document applies to any platform.

Symptoms

On acceptance: 10.15.2.1 version, Usage (Policy)

After policies are lapsed, the memorandum transactions are created. The (negative) debit transactions for the refund of the premium are not being created.

STEPS
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The issue can be reproduced at will with the following steps:
1. ZRG2202F: Create a policy
2. Run the batches to create the financial transaction
3. ZRG2202F: Lapse the policy
4. Run the batches to create the financial transaction

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot go live with the new premium calculation.

Cause

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