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P6 Professional Status 'Not Responding' After Clicking a Menu Item (Doc ID 2075618.1)

Last updated on DECEMBER 04, 2019

Applies to:

Primavera P6 Professional Project Management - Version 6.2 and later
Information in this document applies to any platform.


The P6 Professional application freezes and displays "Not responding..." when a user attempts to select any menu item.  This issue occurs randomly, for various menu items.

Windows Event Viewer contains several events like the following (including for other non-Primavera processes):

The program PM.exe stopped interacting with Windows and was closed.
To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1054
Start Time: 01d0b81c0dac7e65
Termination Time: 32
Application Path: C:\Oracle\Primavera P6\P6 Professional\PM.exe
Report Id: ecb2f281-2414-11e5-a3c8-24fd52316581


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