Credit Note Request Details Are Deleted After Changing Customer 'Ref. No. 3' (Doc ID 2075942.1)

Last updated on MARCH 25, 2016

Applies to:

Oracle Retail Invoice Matching - Version 13.2.5 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Invoice Matching (ReIM) 13.2.5, we find that adding or changing customer 'Ref No 3' for a Credit Note Request (CNR) causes the details of the document to be lost.


Steps to Reproduce:

  1. Search for a CNR which has detail lines.
  2. Enter/change 'Ref No. 3' field.
  3. Save document (click OK button).
  4. Search for same CNR.
  5. Go to Details; note that the document details are lost.

Cause

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