Creating new PSR Order using New From feature does Not clear the Billing Activation Date field (Doc ID 2075945.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

Creating a new PSR order using the New From feature does NOT clear out the Bill Activation Date field.

Steps

The issue can be reproduced at will with the following steps:

1. Order Management

2. Service Requests

3. Query for some previously completed PSR orders

4. Right click on a PSR order and select the "New From..." menu option

5. Note the Bill Activation Date field is not cleared out

Cause

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