Error "500--Internal Server, Included Resource or File "/p6/WEB-INF/jsp/struts/layouts/multiprojects.toolbar" Not found From Requested Resource "/p6/WEB-INF/jsp/struts/layouts/section_page.jsp" When Clicking Project Link To Load The Project View In P6 (Doc ID 2076096.1)

Last updated on JUNE 22, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the Projects page by clicking on the "Projects" tab, the following error occurs:

ERROR
-----------------------
Error 500--Internal Server Error

javax.servlet.jsp.JspException: Can't insert page 'multiprojects.toolbar' : [HTTP:101214]Included resource or file "/p6/WEB-INF/jsp/struts/layouts/multiprojects.toolbar" not found from requested resource "/p6/WEB-INF/jsp/struts/layouts/section_page.jsp".
at org.apache.struts.taglib.tiles.InsertTag$InsertHandler.doEndTag(InsertTag.java:898)
at org.apache.struts.taglib.tiles.InsertTag.doEndTag(InsertTag.java:462)
at jsp_servlet._web_45_inf._jsp._struts._layouts.__section_page._jsp__tag31(__section_page.java:1801)
at jsp_servlet._web_45_inf._jsp._struts._layouts.__section_page._jsp__tag30(__section_page.java:1762)
at jsp_servlet._web_45_inf._jsp._struts._layouts.__section_page._jspService(__section_page.java:406)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:35)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to P6.
2. Select the Project link to load the Project view.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open a Project.

Cause

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