Print Options Icons Greyed Out when Running P6 Project Manager Through Citrix (Doc ID 2076152.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.2.5.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.2.5.0 version, P6 Professional Application

ACTUAL BEHAVIOR
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Printer icons are greyed out on Activity Layout.

EXPECTED BEHAVIOR
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Printers icons should be available.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in to P6 Professional Client.
2. Open a project -- Activities view.
3. Observe the Print icons.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot print an Activity Layout.

Cause

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