ZRG6001Q: Not Possible to Search for a Relation Using Leading Zero's (Doc ID 2076231.1)

Last updated on JANUARY 18, 2016

Applies to:

Oracle Health Insurance Policy Administration - Version 10.15.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 10.15.1.2 version, Usage (Policy)

ACTUAL BEHAVIOR
---------------
ZRG6001Q: It is not possible to search for a relation number with leading zero's, while the relation number is displayed with a leading zero.

EXPECTED BEHAVIOR
-----------------------
ZRG6001Q: It is possible to search for a relation number with leading zero's.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start ZRG6001Q
2. Search for an existing relation number with 9 digits, using a leading zero, for example 0123456789 => relation is not found
3. Search for an existing relation number with 9 digits, without the leading zero, for example 123456789 => relation is found and relation number is displayed as 0123456789

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are confused when a member calls and mentions his relation number with the leading zero (the leading zero is also used on output)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms